Iron Mountain Complaints and Reviews

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  • Jul 24
  • Moving and Storage
  • Iron Mountain Records Storage
  • 10
  • REVIEW RATING 3/5

Every single request I placed with an Iron Mountain rep in the Philippines has NEVER been processed correctly. The only way to have your requests processed adequately is asking to be transferred to someone in the U.S. Many times I would ask for confirmation to ensure they understood my request and they would repeat it back to me, yet they still screwed it up. Each time I spoke with them I made... Read more

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  • Jul 23
  • Professional Services
  • Allentown, Pennsylvania
  • Iron Mountain Secure Shredding Service
  • 9
  • REVIEW RATING 3/5

Our company uses Iron Mountain archival and monthly shredding services. They *rarely* come on the date they are scheduled with no notice if they are or are not coming. They also show up after our business is closed and try to convince us that it's our fault because "they were there" even though we've discussed this with them many times. When you call to talk to customer service, someone is there... Read more

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  • Jun 16
  • Professional Services
  • Records Storage
  • 74
  • REVIEW RATING 3/5

Honestly had the WORST experience with iron mountain. I've been trying to retrieve some boxes that my department has in storage and I spoke with a woman who took my order with no problem. I call back the next day to ask what time our order is being delivered and the same woman answers the phone and then tells me that I never placed an order even when I called three times the day before to make... Read more

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  • Mar 23
  • Moving and Storage
  • Los Angeles, California
  • Archive Storage
  • 1
  • 1
  • 217
  • REVIEW RATING 5/5

Have been trying for 3 months. Their call center transfers you to their "Loss Retention" team. When the "Loss Retention" was quoting me on scanning & shredding my data, they got back to me RIGHT AWAY. When I saw the insane amount they wanted to do the service, I instead, placed an order to have my boxes delivered to me where I will scan & destroy them for about 1/4 the cost. This was... Read more

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  • Feb 06
  • Shipping
  • Rochester, New York
  • Record Storage
  • 126
  • REVIEW RATING 3/5

They it takes them several days to retrieve or deliver a file/box, their record keeping is not user- friendly. When you need to retrieve items you have no way of knowing what is in the boxes because they don't include the description that you enter. YOU have to keep you own spreadsheet of what is in the box because they delete it. they recently bought cornerstone and now we are stuck with them... Read more

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Data Breach of medical records Add comment

These unprofessional unethical unorganized defrauding the government by not upholding the contract to HANDLE patients medical records. ..so how could they be lost Add comment

  • Sep 16, 2014
  • Professional Services
  • London, London
  • Online Account Access
  • 113
  • REVIEW RATING 4/5

Service is totally laughable!!! I asked for our login details to be updated with our new Archive Admin email address - what do they do? Terminate our online account! I ask for it to be reinstated - they don't even send us the password to login. Finally, i receive the password and I log in and order our boxes - they send them to our old address!! They then blame me for the delivery to the wrong... Read more

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  • Jun 25, 2014
  • Other
  • Yorba Linda, California
  • Record And File Storage
  • 1
  • 1
  • 464
  • REVIEW RATING 4/5

Iron Mountain wants $7k to destroy our boxes that are over 10 years old. There is a big fee for us to physically remove and destroy them ourselves. It is frustrating trying to come up with a solution. We do not send any more boxes nor do we use them to retrieve boxes because of their outrageous fees for doing these things. We are sick of giving them 200/month hostage money for holding boxes... Read more

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  • Dec 11, 2013
  • Moving and Storage
  • Record Storage
  • 231
  • REVIEW RATING 4/5

If you have service with this company alway make sure you right down services you get from them and write down the time because they like to charges customers for something didnt get. Example one they love to do is Rush service most of the time they are not on time but what they do supervisor will tell driver to open service in there scanner before is due so it look like he got their on time or... Read more

Was this review helpful? 3 1

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