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1.3 Based on 9 reviews
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We scheduled a service for shredding about a month in advance. They were due to deliver bins on 12/22. I called to check the order status and they told me that while we were put on the delivery route, it never made the driver manifest and they would not be able to deliver that day. We rescheduled for 12/29 and asked for them to arrive at 10am. They made the appointment and stated that our... Read more

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Customer service is awful. We have tried numerous times to get them to tell us how to put in a destruction request, but we keep getting the run around. They are nasty and rude. They pick up and drop off boxes in a reasonable time frame, but most of the drivers doing pick ups are rude and unfriendly. Their website is constantly screwing up by locking us out of our accounts when we know we have... Read more

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The pick up was supposed to happen in a 3 hour window, as of right now the driver is an hour late past the cutoff of the window. While calling to check on status, the customer service was poor at best. I got 3 different people, and neither one of them seemed to have a good grasp on reality. One person told me that the pickup was scheduled for tomorrow and have me today's date and weekday. (!)... Read more

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Simply contacted them asking for a quote for shredding service of 35 letter size file boxes. I had already received one from another shredding company that I had used before. Iron Mountain's quote was literally twice as much as the one I had already received. I told them that and they promptly ended the conversation with not so much as a good day, so sorry or kiss my ***. Rude people. I am a... Read more

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Customer Service is getting impossible to communicate with unless you have nothing to do but sit on hold. I have been transferred three times this morning and I am sitting on hold as I type. Now going on 23.28 minutes on hold to solve one very small issue. (a cancelation of service) The company is definitely going down hill with everyone going paperless. Every time I try to contact IM, I get... Read more

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These people have no idea what they are doing. Idiots, from the top down. Trying to get your stuff out results in extortion; they seem to make up fees on the fly. I was quoted different fees for withdrawal from different people at the company and it was all completely arbitrary. I honestly don't know how they have gotten away with this terrible service for so long, but this is the WORST company... Read more

Was this review helpful? 3 0

I have been trying for (6) weeks to destroy our remaining boxes and permanently close our account. The Account Closure Team keeps promising to provide a final invoice to pay, in order to finalize the destruction of boxes. Many phone calls and e-mails...but still not resolved. The monthly storage fee continues. Closing out an account is nearly impossible. It is recommended that they keep... Read more

Was this review helpful? 1 0

Every single request I placed with an Iron Mountain rep in the Philippines has NEVER been processed correctly. The only way to have your requests processed adequately is asking to be transferred to someone in the U.S. Many times I would ask for confirmation to ensure they understood my request and they would repeat it back to me, yet they still screwed it up. Each time I spoke with them I made... Read more

Was this review helpful? 2 1

Our company uses Iron Mountain archival and monthly shredding services. They *rarely* come on the date they are scheduled with no notice if they are or are not coming. They also show up after our business is closed and try to convince us that it's our fault because "they were there" even though we've discussed this with them many times. When you call to talk to customer service, someone is there... Read more

Was this review helpful? 3 1

Honestly had the WORST experience with iron mountain. I've been trying to retrieve some boxes that my department has in storage and I spoke with a woman who took my order with no problem. I call back the next day to ask what time our order is being delivered and the same woman answers the phone and then tells me that I never placed an order even when I called three times the day before to make... Read more

Was this review helpful? 2 1
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