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1.3 Based on 10 reviews
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  • Customers like
    • Hr department 1
  • Customers don't like
    • Lack of action 2
    • Service 1
    • Way i was treated 1

I worked there for two years. Incompetent management, racism and prejudice against whites and older people, lazy workers, tension among workers, constant fighting, work ethic very low, and ripping off customers. Moonachie branch in particular. They have all their eggs in one basket, and give less major companies terrible support. Safety manager is a complete foll and lazy derelict. Packing of goods is substandard. When a worker does a top notch job, they are pushed out by lousy and lazy people based on race and age. Handling of truck shipments... Read more

Was this review helpful? 2 0

I have placed orders 3 times for delivery of boxes in the same month, Every time they give you an order number and it is not delivered . When you call the Customer service , they place another order and give you a different order number . Pathetic Customer service , Do not use them if you have a choice. What happened to previous order, nobody has a reply , they keep playing this music when you ask for a supervisor and you are kept on hold for so long that you get frustrated and give up. Read more

Was this review helpful? 2 0

We scheduled a service for shredding about a month in advance. They were due to deliver bins on 12/22. I called to check the order status and they told me that while we were put on the delivery route, it never made the driver manifest and they would not be able to deliver that day. We rescheduled for 12/29 and asked for them to arrive at 10am. They made the appointment and stated that our customer account representative would be calling by the end of the day to discuss the service failure. The representative never called. We came into the... Read more

Was this review helpful? 2 0

Customer service is awful. We have tried numerous times to get them to tell us how to put in a destruction request, but we keep getting the run around. They are nasty and rude. They pick up and drop off boxes in a reasonable time frame, but most of the drivers doing pick ups are rude and unfriendly. Their website is constantly screwing up by locking us out of our accounts when we know we have the right passwords. It is hard to navigate and the help resources are out of date. Elements of the site go missing from time to time. Read more

Was this review helpful? 2 0

The pick up was supposed to happen in a 3 hour window, as of right now the driver is an hour late past the cutoff of the window. While calling to check on status, the customer service was poor at best. I got 3 different people, and neither one of them seemed to have a good grasp on reality. One person told me that the pickup was scheduled for tomorrow and have me today's date and weekday. (!) Would never use again. Read more

Was this review helpful? 1 0

Simply contacted them asking for a quote for shredding service of 35 letter size file boxes. I had already received one from another shredding company that I had used before. Iron Mountain's quote was literally twice as much as the one I had already received. I told them that and they promptly ended the conversation with not so much as a good day, so sorry or kiss my ***. Rude people. I am a small business owner myself and would never even consider treating anyone in this manner. This site requires me to have at least 100 words and I... Read more

Was this review helpful? 1 0

Customer Service is getting impossible to communicate with unless you have nothing to do but sit on hold. I have been transferred three times this morning and I am sitting on hold as I type. Now going on 23.28 minutes on hold to solve one very small issue. (a cancelation of service) The company is definitely going down hill with everyone going paperless. Every time I try to contact IM, I get the same run around. Ok, as long as you have no changes, as well as if you do not mind being nickeled and dimed to death. IM use to be the leader in... Read more

Was this review helpful? 1 0

These people have no idea what they are doing. Idiots, from the top down. Trying to get your stuff out results in extortion; they seem to make up fees on the fly. I was quoted different fees for withdrawal from different people at the company and it was all completely arbitrary. I honestly don't know how they have gotten away with this terrible service for so long, but this is the WORST company that I have ever had to deal with in any capacity. Incompetent a**holes who will try to rob you for thousands of dollars just to get the stuff back... Read more

Was this review helpful? 3 0

I have been trying for (6) weeks to destroy our remaining boxes and permanently close our account. The Account Closure Team keeps promising to provide a final invoice to pay, in order to finalize the destruction of boxes. Many phone calls and e-mails...but still not resolved. The monthly storage fee continues. Closing out an account is nearly impossible. It is recommended that they keep their communications open with their customers and provide a timely response. At this point I would not recommend Iron Mountain. There are other storage... Read more

Was this review helpful? 2 0

Every single request I placed with an Iron Mountain rep in the Philippines has NEVER been processed correctly. The only way to have your requests processed adequately is asking to be transferred to someone in the U.S. Many times I would ask for confirmation to ensure they understood my request and they would repeat it back to me, yet they still screwed it up. Each time I spoke with them I made sure that I was very clear and even in my e-mails I would outline exactly what we needed in bullet points. At this point I'm convinced that no matter... Read more

Was this review helpful? 3 1
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