Iron Mountain
Reviews and Complaints
Frustrating, difficult, unprofessional
Preferred solution: Provide customers with what they want
Iron Mountain Stinks, Plain and Simple
Preferred solution: Full refund
Scammers
Worked for iron mountain for three months as independent vendor and not got paid
Iron mountain owes me over 9,000.00 dollars because I worked as independent vendor cleaning their building and providing coffee for their employees and I tried to talk to somebody conserving this problem for the past month I have left messages to five people working at iron mountain left e mails to four people but nobody called me back.It is putting a burden on my family I have done the work iron mountain now it is time to pay me.A huge company like yours can not afford to pay a little guy like me please people try not to pay your bills to iron mountain for my sake George Chouliareas telephone number 514-993-**** glad to talk to you thanks for your time
Iron Mountain No Shows
- Whole experience
Preferred solution: I went with a reliable provider
Too Big
Horrible Company. Rip off. Deceptive. Never seen anything like it.
- Lack of action
- Appointment times
- Way i was treated
Preferred solution: Full refund
Unorganized Company Never showed
- Never showed up
Preferred solution: Deliver product or service ordered
Worse company to work with
- Way i was treated
- Price
- Customer service
Pickup request
i am writing to you because the iron mountain driver came today to pickup boxes this morning @9:30 on 12/09/2016. unfortunately i requested the pickup to be on Tuesday 12/13/2016.
i wrote in the instruction box stating that specifically the archives should be picked up on the date i mentioned above. so we don't need to be charged for this order also the boxes should be picked up on Tuesday on 12/13/2016 after 9:00 am. thank you. this is nit the first time this happened please going forward the dispatchers should be able to pay more attention by reading the special instruction and disclose it to the drivers.
i hope this will not happen in the future. thank you again for your help in advance.
Preferred solution: Full refund
Incompetence at its finest.
My company uses Iron Mountain to pick up and destroy our confidential documentation. On multiple occasions I have contacted Iron Mountain to schedule a special pick up and on multiple occasions they have missed the appointment and then tried to say I had the appointment wrong.
The level of incompetence is actually ridiculous over there. When you ask to speak to a supervisor or manager they keep you on extended hold and then never resolve my complaint.
I've decided to resolve the issue myself and no longer use Iron Mountain since they refuse to keep an appointment or handle my business in a professional manner.
Resolved: Worst customer service experience
This company is awful. I have been trying to get boxes that were stored with Iron Mountain back for over a month after they increased the monthly prices over $100 with no explanation. The Customer Service reps never help, and promise to get information and never do!
Do not work with them. Awful!
This company is awful. I have been trying to get boxes that were stored with Iron Mountain back for over a month after they increased the monthly prices over $100 with no explanation. The Customer Service reps never help, and promise to get information and never do!
Do not work with them. Awful! Awful!
Ripoff in retrieval of file boxes
- Customer service
- Price
Preferred solution: Price reduction
Resolved: POOR consumer assistance with prepaid boxes
I tried online chat and found someone who was serious about his job. After an hour, he found the link I needed to print out the labels I needed. Whew!
After destroying my shipping labels because I read that I could drop them off at Staples, the Staples decided to no longer accept the boxes. When I called Iron Mountain about getting a new shipping label for their boxes, they told me they couldn't help me because I did not have a business account with with them. I paid $75 for the boxes. This business will not work with a normal consumer.
If you do not have an account with them, be careful. Basically I am out $75. I will never ever use this company again. If you are a "little guy" or a residential customer, be careful.
Unless you have an account they will not help you. Consumers beware!
- Lack of action
Preferred solution: Full refund
Worked There - From The Inside
I worked there for two years. Incompetent management, racism and prejudice against whites and older people, lazy workers, tension among workers, constant fighting, work ethic very low, and ripping off customers.
Moonachie branch in particular. They have all their eggs in one basket, and give less major companies terrible support. Safety manager is a complete foll and lazy derelict. Packing of goods is substandard.
When a worker does a top notch job, they are pushed out by lousy and lazy people based on race and age. Handling of truck shipments are done without care. Large storage area of tapes has no way to remove tapes quickly in case of accident, and water system could destroy product very quickly. Poor handling of tapes, and many times the tapes were torn and wrote in that they came in that way.
I would never trust this company seeing how they treat customers and employees. Only good thing about the company is their HR department.
- Hr department
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Call Matt Walker of Pioneer Records Management in Houston we are taking the lead in assisting companies whom feel trapped at Iron Mountain he path out! 713-464-****