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Updated by user Jun 02, 2016

I tried online chat and found someone who was serious about his job. After an hour, he found the link I needed to print out the labels I needed. Whew!

Original review posted by user May 18, 2016

The boxes state that they can be dropped off at Staples or shipped. Not true!

After destroying my shipping labels because I read that I could drop them off at Staples, the Staples decided to no longer accept the boxes. When I called Iron Mountain about getting a new shipping label for their boxes, they told me they couldn't help me because I did not have a business account with with them. I paid $75 for the boxes. This business will not work with a normal consumer.

If you do not have an account with them, be careful. Basically I am out $75. I will never ever use this company again. If you are a "little guy" or a residential customer, be careful.

Unless you have an account they will not help you. Consumers beware!

Reason of review: Ready Ship boxes mailing labels and poor instructions.

Monetary Loss: $75.

Preferred solution: Full refund.

Iron Mountain Cons: Lack of action.

Location: Natick, Massachusetts

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Guest

these people have the worst customer service USELESS, i placed and order because out bin got full faster than usual and they REFUSE to come...with 22 excuses!!

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