Resolved: Iron Mountain - POOR consumer assistance with prepaid boxes
I tried online chat and found someone who was serious about his job. After an hour, he found the link I needed to print out the labels I needed. Whew!
The boxes state that they can be dropped off at Staples or shipped. Not true!
After destroying my shipping labels because I read that I could drop them off at Staples, the Staples decided to no longer accept the boxes. When I called Iron Mountain about getting a new shipping label for their boxes, they told me they couldn't help me because I did not have a business account with with them. I paid $75 for the boxes. This business will not work with a normal consumer.
If you do not have an account with them, be careful. Basically I am out $75. I will never ever use this company again. If you are a "little guy" or a residential customer, be careful.
Unless you have an account they will not help you. Consumers beware!
Reason of review: Ready Ship boxes mailing labels and poor instructions.
Monetary Loss: $75.
Preferred solution: Full refund.
Iron Mountain Cons: Lack of action.
Location: Natick, Massachusetts
Thank You for Your Reply! We are processing your message.
Comments
Please avoid publishing any personal information and promotional content
these people have the worst customer service USELESS, i placed and order because out bin got full faster than usual and they REFUSE to come...with 22 excuses!!