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Iron Mountain will charge you for boxes you are NOT storing!

We did have NeoShred as our storage company. Unfortunatley, Iron Mountain bought them out. Worst storage company ever. We tried to have them come and pick up boxes at our office. They scheduled a date, and never showed or even called. Now, apparently, we don't have ENOUGH boxes in storage, so they actually tripled our bill to make up for it!!! Find another storage company, don't use Iron Mountain!!!
#1444729
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Iron Mountain - Poor management

Top management treats front line employees as disposal, only call employees if work is available. If there's shortage of work, they lay off without 3 weeks notice. They don't follow collective agreement.
#1440119
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We can help replace Iron Mountain!

I'm shocked by the amount of negative experiences some of you have suffered from Iron Mountain, considering how big of a company they are. I can help! If you and your company have been victims of the poor service Iron Mountain has provided, please email me at: rbutyrski@securechannels.com.
#1426538
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No stars for this company. But I had to provide one to be able to post. This is the worst experience I have ever had with a vendor in my 20+ years of handling operations. From the onset I should have known when they delivered bins, to medical offices that are required...
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1.0
#1416696
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I deal with iron mountain through my job. we arranged through work for them to pickup a lot of boxes. was told that they would call to schedule an appointment, they never called just e-mail which is fine. but then during the scheduled date one guy shows up and we are...
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#1415736
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Iron Mountain - Driver bully
This morning driving to work on rt one in Laurel Md one of your drivers tried using the truck as a weapon, rode my rear with his high beems on, and when I asked him why he told me to pull over and lets fight, WTF, this little road rage fella seems to want his *** beat,...
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#1407996
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This company sucks every bit as much as Access, the second largest Records Information Management services provider in the U.S. They want your money but could care less about providing actual service and if you want to get customer service through the phone or email -...
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1.0
#1384833
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On September 18, 2018 our Iron Mountain account was inactivated for no known reason. We were not contacted. Our invoices are all paid on time. On Sept 18 I had spent an hour on the phone with customer service to setup for a large shredding job we were planning and also...
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#1380117
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I am not sure why the continue to send us bills for services we did not ask for and were never provided. We have NEVER contacted Iron Mountain nor would we. When we are contacted by them, we have repeatedly explained this to them and they acknowledge that we are...
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#1373307
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Contact Iron Mountain

Mailing Address:
Iron Mountain
1 Federal St Fl 7
Boston, Massachusetts 02110-2003
United States
Phone:
(800) 899-4766
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This company disgusts me! I am going to tell every single lawyer I know to stay far away from them and to not even think of trusting them with valuable client files. I have been a loyal paying customer since 2012. I referred MANY other lawyers to them. In March 2018, I...
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1.0
#1329564
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