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This company sucks every bit as much as Access, the second largest Records Information Management services provider in the U.S. They want your money but could care less about providing actual service and if you want to get customer service through the phone or email -...
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1.0
#1384833
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On September 18, 2018 our Iron Mountain account was inactivated for no known reason. We were not contacted. Our invoices are all paid on time. On Sept 18 I had spent an hour on the phone with customer service to setup for a large shredding job we were planning and also...
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#1380117
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I am not sure why the continue to send us bills for services we did not ask for and were never provided. We have NEVER contacted Iron Mountain nor would we. When we are contacted by them, we have repeatedly explained this to them and they acknowledge that we are...
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#1373307
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This company disgusts me! I am going to tell every single lawyer I know to stay far away from them and to not even think of trusting them with valuable client files. I have been a loyal paying customer since 2012. I referred MANY other lawyers to them. In March 2018, I...
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1.0
#1329564
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Iron Mountain - Bad customer Service

An employee Angel Castillo who picks up boxes for our bank. Is always very rude, gives us dirty looks and ignores us when we say good morning. Iron mountain sends us several people and he is the only one who seems to be really rude. This is very unprofessional and something needs to be done.
3.0
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Customer service
Diversity of Products or Services
Insurance Quality
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Product or Service Quality
Reliability
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Tracking Tool
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#1305800
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Very poor service on all levels, with an almost doubling of our rates. They are extremely slow to respond to requests, the staff are argumentative and not at all helpful. I was left on hold twice when waiting to speak to a supervisor, then cut off. The person who was...
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Anonymous
john

very ture

#1300046
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Byron who is employed in Houston Tx. took a few minutes to ask me an elderly lady if I needed any help.What a thoughtful blessing for a stranger to reach out to assist. It is so wonderful when you have employees who make their business look even more excellent when you...
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#1292156
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If you store your boxes with them plan on having to pay thousands of dollars to receive them back when you try and close your account with them. It has been over a year now with me trying to get our boxes out of storage. If you call you get the non English speaking...
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West Sunbury,Pennsylvania
I didn't like
  • Anything about this company at all
#1268630
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Iron Mountain - God help you if you get the Philippines call center.

The most unhelpful bunch I have ever worked with. They seem to care, but they can't understand what is needed. I had three people on the phone at the same time. And every time they put me on hold, I heard a stupid message about efficiency! Seriously, burn your own records and forget about Iron Mountain.{{Redacted}}
#1204295
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Contact Iron Mountain

Mailing Address:
Iron Mountain
1 Federal St Fl 7
Boston, Massachusetts 02110-2003
United States
Phone:
(800) 899-4766
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I ordered 20 boxes to be picked up and shredded. First off, the set up process for new customers is horrendous. Secondly, they gave us the largest pickup window of an estimated 8am-5pm. Usually our offices are closed on this day but we showed up so we can have our...
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1.0
I didn't like
  • Customer service
  • Way i was treated
  • Service
#1185727
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